Libraries are transformative. How do we start to surface the in-person experience for digital patrons, encouraging discovery while meeting their specific needs? In this session, we will discuss our lessons learned from recent responsive and longer-term website implementations.
Our discussion includes an updated user experience and technical infrastructure, but also the internal outreach, policies, collaborative groups, web metrics, and editorial calendars that eased organizational change and drive maintenance.
See what worked, failed, and still needs to be resolved in our ever-changing website that allows for over 8 million digitized objects to be accessible to the U.S. general public.
What you’ll learn:
- How we changed a home page from a political battleground to a user-focused experience
- How an editorial calendar and metrics can improve content quality and ownership
- The pros and cons of flat hierarchies in large websites
- Lessons learned from our recent responsive and longer-term website implementations